Greetings, friends! Welcome to our woodland home, where we, the creatures great and small, do industrious projects.
The animals' fur is organic cotton. They can share clothes for endless dress-up fun.
In fact my name is Jane, not Hazel. When I started Hazel Village in 2010, I made every animal by hand in my attic in Brooklyn, NY. Now with bigger batches, I work with an ethical factory in India that specializes in organic cotton products. After each animal is stuffed, its face is carefully hand stitched with cotton thread. Then it's ready to become a special friend for a lucky kid!
We've moved to an office in Brooklyn, which the woodland friends especially like because it is above a bread warehouse and they love starches. The animals and I like it because the ceilings are much higher than in the garret where I worked at first!
This woodland animal enterprise is easily my favorite activity. If you want to get in touch or you want something special made, the animals and I will be delighted to hear from you! The contact form goes right to my email.
FREQUENTLY ASKED QUESTIONS:
-What do monograms look like? How many letters can they have?
We usually do monograms on the animal's heart, inside a heart. We can fit a name of up to 6 letters, otherwise we would do initials in block letters, or just a single initial in fancier font. (See an example here). We can sometimes do longer names on a case-by-case basis.
When you're ready to order, there is a "comments" section on the PayPal checkout page where you can enter the monogram info. If there is any ambiguity, we will email you to confirm.
-How much do you charge for shipping and handling?
For shipping within the US,
- If your order subtotal is $25 or under, shipping is $4.50.
- For orders $25.01 to $59.99, shipping is $5.50.
- For orders $60 to $100, shipping is $8.50.
- For orders over $100, shipping is FREE!
For shipping to Canada,
- If your order subtotal is $25 or under, shipping is $8.
- For orders $25.01 to $59.99, shipping is $9.00.
- For orders $60 to $100, shipping is $13.
- For orders over $100, shipping is $15.
For the rest of the world, shipping prices vary, but basically one animal ships for $14.
-How long will it take to ship my order?
We ship within 5 business days. It's usually sooner though.
We ship using USPS. It takes about 3 days for US addresses, and about 1 week for overseas addresses.
If you need a woodland animal in a hurry, let me know and we will overnight it pronto!
-How will my order be packaged?
Your animals will come packed in a cloth bag inside a nice clean cardboard shipping carton. Animal clothes come wrapped up in a little paper parcel, inside a bigger envelope.
-Do you offer gift wrapping?
Yes! The animals love to be gifts! If you're shopping for a gift let us know. We will gift wrap your animal for free and, if you want, include a card with your message. There's a section on the Paypal checkout page where you can add this information.
-What is your guarantee / return policy?
We want you to be delighted with your woodland friends! If you ever find a problem, we want to know about it and will fix it for free. Unless you gave the animal to your pet who gnawed on it. That does not count!
Otherwise, if you're not happy with your order, let us know within a month of receiving it. You can send it back for an exchange or a full refund.
-Do you make these creatures from scratch?
At our workshop in Brooklyn, we make the premium animal editions, all custom work, and many of the animal clothes. But for most of the animals, we work with an ethical factory in India that specializes in organic cotton products. The workers there make the animals the same way I do, first cutting and machine sewing their bodies, then stuffing and stitching the faces by hand.
-Do you do custom orders?
Definitely. We aim to please. Contact us if you're interested.
-Can I sell Hazel Village animals in my shop?
Yes! We offer fairly standard wholesale pricing and policies. Contact us with some information about your shop, and we will get in touch!
-What are the animals stuffed with?
We stuff the regular animals with polyfill, which is clean and hypoallergenic, and stays springy for a long time even if you wash it in hot water. We stuff the premium editions with wool. For custom work, we can use either.
-How can I wash the animals?
If you put them in the washing machine or the dryer, all the stuffing in their necks will move into their heads and bodies, and they will look scary. So we don't recommend it. We recommend hand washing in hot soapy water. You can scrub them as hard as necessary. Then rinse them well, squeeze all the water out, and put them somewhere warm and dry for a few hours.
